"Thank you for calling 7-Eleven. My name is Mario. How may I be of service?"
Hi. I would like the ingredients for your Pumpkin Spice Latte.
(pause)
"Pumpkin Spice Latte?"
Yes.
"Is this a product 7-Eleven carries?"
(sigh) Yes.
"Thank you sir."
Am I your first caller about the Pumpkin Spice Latte? It is the most important product 7-Eleven carries. It is my reason for living. You guys sell it from a machine in all the stores.
(typing sounds heard in the background) "Okay sir, I will check the 7-Eleven web site for information."
I already did that, but I couldn't find a page that lists the ingredients in the drink.
"Thank you." (long pause) "I am also checking Google to see if I can find any information."
Well yeah, obviously I did that too. I don't think it's there.
(speaks in slightly condescending tone) "Well, sir, actually I already found the information."
You did? Where?
"I have a page with directions of how you can make your own pumpkin spice latte."
Ah. I don't need that. I need the ingredients for what is sold in the store.
"I can send you this information if you like."
But I am not making a pumpkin spice latte at home. I need to know the nutritional information and the specific ingredients of the drink sold in the store. It's required by law that you have to provide it. I realize you probably don't have it, since you don't know what a Pumpkin Spice Latte is, but this information is at 7-Eleven somewhere.
"I see sir."
It's too delicious to be just normal coffee. I want to know what special ingredients are in it.
"I can create a request for information for you, sir."
Do you really know what this drink is?
"No I do not sir."
It is seriously the best thing to happen to America. But I'm worried that I'm drinking a cup full of chemicals.
"This web page lists the ingredients, sir--"
It can't be the exact same as what you sell in your store! Your food comes in a box and sits on hot rollers all day without going bad. There is obviously something special in the Pumpkin Spice Latte.
"Would you like me to create a request for you sir?"
Sure, okay.
"Please tell me, where would you buy this product?"
Never mind. (click)




I am on a mission to find this for you now.... I may never sleep again... :-)
Posted by: Amy | November 04, 2012 at 01:36 AM
You didn't mention it, but have you tried asking an employee at your local store to see the container the stuff comes in? Maybe a smile and a wink might get you the info? ;-)
Posted by: Erik | November 06, 2012 at 12:16 AM
i'm just a real world fan looking for information and my god...you didn't chance at all! once a drama queen... boring...
Posted by: julia | November 11, 2012 at 11:25 AM
I had the same experience trying to get nutritional info for Whole Foods tuna salad. So much mayonaise, it can't be healthy. No luck at all on serving size or calories or fat. The guy actually told me the reason it tastes so good is because of "all the mayonaise". The bloody cheek.
Posted by: drolf | November 15, 2012 at 12:05 PM
god that was dumb
Posted by: bore | December 06, 2012 at 05:04 PM
It's actually a huge foil bag of powder that they dump in the machine with hot water. I watched them do it the other day. So, sadly yes its probably full of chemicals that you shouldn't be putting in your body. Does that stop me from drinking it though? Ummmm no....
Posted by: Tracey | January 06, 2013 at 02:36 PM